How do I locate the VIN on my vehicle?


Vehicle Identification plate and number location

Passenger Cars

Open the front right-hand (drivers) door. You will see the vehicle identification plate ①.

VIN Location

The Vehicle Identification Number (VIN) will be 17 character and starts with WD.


The Vehicle Identification Number (VIN) can be located on your latest vehicle registration papers.

All Sprinter 906 Models

The vehicle identification number is on the wait rail in the engine compartment or on the base of the driver's seat.

Sprinter VIN Location

All Vito 639 Models

The vehicle identification plate, with information about the permissible weights, is located in the door frame of the driver's door ①.

Vito VIN Location

How will owners be contacted?


Owners will be sent a letter with information we obtain from state registration authorities. In order for us to be able to contact you if and when your vehicle may need to be recalled, we strongly encourage you to update your contact details with your state registration authority.

Can I continue to drive my vehicle?


Yes. There are no ‘Alpha airbags’ in any Mercedes-Benz vehicles and we are not aware of a ruptured inflator in any Mercedes-Benz vehicles worldwide. However, if and when you receive a letter asking you to have this Recall performed by an authorised Mercedes-Benz retailer, please contact the retailer so as soon as possible to book your vehicle in for the airbag to be replaced. If you are not the only driver of this vehicle, please inform all other drivers of this important information.

Do I have to wait for a recall repair letter before I can have my vehicle fixed for this recall?


Yes. We are in the process of obtaining the necessary parts to launch the recall. Once they are available, you will be sent a letter asking you to schedule an appointment with your authorised Mercedes-Benz retailer to perform the repair.

Are there concerns with other airbags in the vehicle?


No. This condition only applies to the frontal driver and/or passenger airbag inflator. Other Takata airbags in the vehicle are not affected by this condition and will not be subject to this recall and replacement. The recall only relates to specific types of Takata airbags.

How long does this replacement take?


The current estimate is about one hour (driver-side), and up to three hours for the passenger-side airbag, depending on the model.

Why are other models not included?


Other models are not included because this recall pertains specifically to vehicles equipped with certain types of Takata airbag inflators.

What costs will be incurred by the customer?


The airbag replacement will be conducted free of charge to customers.

How do I find further information?


Further information on the Takata airbag recall in Australia can be found by visiting the Product Safety website.


Call 1300 659 307