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If you have a hearing or speech impairment requiring assistance please utilise the Australian Government National Relay Services via internet-relay.nrscall.gov.au or please email takata_au@daimler.com.

What vehicle models and year range are affected?

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The table below shows which models and the year range affected by this recall:

Production Year Model Year
ML (164) 2008 - 2011 2009 - 2011
GL (164) 2008 - 2012 2009 - 2012
R-class (251) 2008 - 2012 2009 - 2013
A-class (169) 2005 - 2010 2005 - 2010
SLK (171) 2006 - 2008 2007 - 2008
SLS (197) 2009 - 2014 2011 - 2014
C-class (204) coupe 2011 - 2015 2012 - 2015
C-class (204) station wagon 2007 - 2014 2008 - 2014
C-class (204) sedan 2007 - 2014 2008 - 2014
E-class (207) convertible 2009 - 2017 2010 - 2017
E-class (207) coupe 2009 - 2017 2010 - 2017
E-class (212) station wagon 2009 - 2011 2010 - 2011
E-class (212) sedan 2008 - 2011 2010 - 2011
Sprinter (906) Passenger variants (campervans and motorhomes) 2006 - 2017 2006 - 2017
Vito/Valente/Viano (639) Passenger variants 2006 - 2014 2006 - 2014

Why does the VIN search result show a different model year to what I expected?

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The VIN search result shows the “model year” of your vehicle. It is possible that your vehicle was produced in a different year to the model year – this is known as the “production year”. However, the VIN (and not the model year or production year) will ultimately determine whether your vehicle is affected by the recall.

How do I locate the VIN on my vehicle?

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Vehicle Identification plate and number location

Passenger Cars

Open the front right-hand (drivers) door. You will see the vehicle identification plate ①.

VIN Location

The Vehicle Identification Number (VIN) will be 17 character and starts with WD.

OR

The Vehicle Identification Number (VIN) can be located on your latest vehicle registration papers.


All Sprinter 906 Models

The vehicle identification number is on the wait rail in the engine compartment or on the base of the driver's seat.

Sprinter VIN Location

All Vito 639 Models

The vehicle identification plate, with information about the permissible weights, is located in the door frame of the driver's door ①.

Vito VIN Location

How will owners be contacted?

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Owners will be sent a letter to their postal address. The address used will be that listed in information we obtain from state or territory registration authorities or our own owner data. In order for us to be able to contact you if and when your vehicle may need to be recalled, we strongly encourage you to update your contact details directly with us here and with your state or territory registration authority.

Can I continue to drive my vehicle?

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Yes, there are no ‘Alpha airbags’ in any Mercedes-Benz vehicles in Australia however, if and when you receive a letter asking you to have this Recall performed by an authorised Mercedes-Benz retailer, please contact the retailer as soon as possible to book your vehicle in for the airbag to be replaced. If you are not the only driver of this vehicle, please inform all other drivers of this important information.

Do I have to wait for a recall repair letter before I can have my vehicle fixed for this recall?

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Yes. We are in the process of obtaining the necessary parts to launch the recall. Once they are available, you will be sent a letter asking you to schedule an appointment with your authorised Mercedes-Benz retailer to perform the repair.

Are there concerns with other airbags in the vehicle?

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No. This condition only applies to the frontal driver and/or passenger airbag inflator. Other Takata airbags in the vehicle are not affected by this condition and will not be subject to this recall and replacement. The recall only relates to specific types of Takata airbags.

How long does this replacement take?

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We sincerely regret any inconvenience this may cause and thank you in advance for your active participation in finalising the matter.

Our Authorised Retailers will make every effort to meet your appointment preference to minimize any inconvenience this unscheduled workshop visit may cause. Should you require alternative transport or arrangements to be made to enable the completion of this recall please discuss these with the Retailer when scheduling your appointment.

In cases where your vehicle only requires the replacement of the driver’s airbag, the repair measure should take approximately one hour, the Retailer will make every endeavour to perform the repair while you wait.

Why are other models not included?

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Other models are not included because this recall pertains specifically to vehicles equipped with certain types of Takata airbag inflators.

What costs will be incurred by the customer?

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The airbag replacement will be conducted free of charge to customers.

How do I find further information or raise a concern about this recall?

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If you have any concerns relating to this recall, you can contact us on 1300 659 307 between 8.30am and 5.00pm or email takata_au@daimler.com.

Alternatively you can contact the ACCC on www.accc.gov.au/ or 1300 302 502 between 8.30am and 5.30pm.

What if my vehicle has had a frontal airbag replaced following a collision or other incident that any replacement airbag installed in the vehicle may be faulty and require replacement?

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If you have any concerns relating to the above, you can contact us on 1300 659 307 between 8.30am and 5.00pm, or email takata_au@daimler.com, contact your closest authorized retailer to arrange for the airbag to be checked.